confidence. clarity. capability. from day one.
The Soft Skills Accelerator
for Junior Accountants
To equip junior staff with the soft skills, workplace habits, and communication techniques they need to perform with confidence, meet expectations, and add value early in their careers.
This program bridges the gap between technical training and real-world performance.
Confidence is the most valuable asset a junior can carry into your firm - the quiet kind that helps them take initiative, build trust, and grow into the professional you need them to become. They’re capable of more - they just need to be shown how.
Our Trainings:
Workplace Fundamentals
Purpose:
To train junior staff to think like professionals: using systems efficiently, anticipating manager needs, learning from mistakes, and navigating the workplace with confidence. This module helps team members build habits that reduce review time, boost output quality, and accelerate their growth in the firm.
Sessions Overview:
Mastering Your Accounting Systems
Learn how to process jobs using Xero, MYOB, and practice management systems. Avoid double-handling, troubleshoot common issues, and optimise your workflow.
Navigating Cloud Based Tools Efficiently
Use XPM and other cloud tools to log time, prioritise jobs, and track deadlines with fewer mistakes and more confidence.
What Managers Really Look For
Go inside your reviewer’s mind. Learn how to submit clean, clear, and review-ready work that saves time and builds trust.
Mastering Workpapers
Structure your workpapers clearly, document your assumptions, and perform your own mini-review before submission.
Prioritising Work Without Burning Out
Learn how to triage work, handle multiple deadlines, and protect your energy through realistic planning and prioritisation.
Creating a Feedback Loop
Build your own learning rhythm: identify weaknesses, ask for feedback, and measure your own progress weekly.
Understanding Firm Structure & Growth Pathways
Clarify roles, decision-makers, and pathways to promotion and learn how to stand out without burning out.
Reading the Room: Workplace Etiquette & Unspoken Norms
Learn how to decode your environment from email tone to meeting behaviour and adapt to fit different teams and work styles.
The Professional Mindset Shift from “student” to “professional.”
Learn how to build early credibility, be someone your team can rely on, and stay coachable and consistent.
AI in Accounting
Use AI responsibly to assist with research, documentation, and communication without losing the human judgment that makes great accountants valuable.
Creating Your Personal Brand
Build your professional identity internally and on platforms like LinkedIn. Communicate your value, show up consistently, and grow your visibility in the industry.
Delivery & Format:
60-minute live sessions (weekly or biweekly)
It's interactive, fun and engaging. We understand what it's like to sit through training sessions. So we do it differently.
Led by accountants or industry experts with real-world insights Includes system demos, case studies, live reflection exercises, and checklists
Optional buddy/practice system for reinforcement between sessions
Outcomes:
Juniors who are independent, review ready, and process savvy early in their career
Managers spend less time redoing or correcting work
Clear career navigation tools and self-managed development
Strong early habits in personal branding and professional visibility
Client Communication & Soft Skills
Purpose:
This module equips junior accountants with the human skills that matter most - the ability to communicate with clarity, confidence, and professionalism. Beyond just “soft” skills, it focuses on helping juniors become trusted, thoughtful, and credible professionals in front of clients, managers, and teams. They’ll learn how to build rapport, exercise professional judgment, and influence through clear thinking and strong presence.
Sessions Overview:
Talking to Clients Without Sounding Like a Robot
Learn how to have real conversations with clients - not scripts or Chat GPT. Speak with confidence, clarity, and natural authority from day one.
Professional Communication in Email, Meetings, and Calls
Structure professional updates, write client ready emails, and navigate meetings like a pro (even when you're junior).
Asking Smart Questions & Managing Uncertainty
Learn how to clarify, diagnose, and probe without feeling lost. Build confidence in uncertainty and own the learning process professionally.
Building Early Client Rapport: Small Moves, Big Impact
Understand how trust is built early - through small behaviours, follow-through, and thoughtful engagement.
Translating Numbers Into Client Stories
Learn how to communicate complex financial insights in plain language that drives client understanding and action.
Handling Client Questions You Don’t Know the Answer To
Learn how to respond calmly, maintain credibility, and turn tough moments into trust-building ones.
Professional Judgment & Ethical Thinking Train your judgment muscles.
Learn how to weigh decisions, identify grey areas, and uphold ethical standards without overthinking.
Critical Thinking & Problem Solving
Move beyond task execution - learn how to ask better questions, identify issues, and connect dots like a business advisor.
Managing Up and Influencing Without Authority
Learn how to communicate effectively with managers and senior stakeholders. Influence through clarity, confidence, and preparation.
Presence Under Pressure
Build calm, clear communication habits in high stakes moments - client calls, deadline crunches, and performance reviews.
Giving and Receiving Feedback
Learn how to take feedback well, apply it fast, and offer feedback to others with confidence and care.
Personal Branding & Visibility
Craft a professional presence internally and externally (e.g. LinkedIn). Be known for clarity, consistency, and contribution.
Delivery & Format:
60-minute live workshops (standalone or bundled as a series)
Highly practical with scripts, role-plays, email templates & cheat sheets
Facilitated by client-facing accountants and advisors
Optional mock client call exercises with feedback Includes storytelling tools to explain financial data in everyday language
Outcomes:
Juniors who speak with clarity and confidence in client settings
Fewer email rewrites, better call preparation, and stronger team presentation
Clients trust juniors sooner, not years later
Long-term relationship building skills that increase client retention and satisfaction
PACKAGE OPTIONS
Choose the option that
suits your firm best
LUNCH & LEARN SESSIONS
Short, sharp, engaging and powerful. These 45–60 minute sessions are designed to build soft skills momentum without interrupting the workday.
Development trainings
For real behaviour change, habit-building, and transformation.
Choose your pace:
6 Week Sprint - Fast-tracked foundations for new starters or grads.
3 or 6 Month Journey - For deep skill-building and performance transformation.
The #1 Solution in The Game
By accountants, for accountants.
Produce higher-quality technical work
Less time spent correcting errors, faster client deliverables, higher trust in juniors' output.
Navigate your workplace and systems faster
Increased internal efficiency, faster project turnaround, better use of software and tools.
Reduce senior review time and frustration
Seniors can focus on higher-value work, leading to better profitability and happier senior staff.
Create stronger client experiences and retention
Clients receive smoother, more professional service - increasing loyalty and lifetime value.
Build better relationships with managers, clients, and teams
Stronger collaboration, better team morale, improved client retention and satisfaction.
Stay longer because they feel empowered, not overwhelmed
Lower staff turnover, reduced recruitment costs, more stable and experienced teams over time.
Firm Ready is a career platform helping junior accountants bridge the gap between study and industry with real-world skills, community support, and practical resources.
